Thomas Eye Center

Wonderful people, all around, but my experience was unique and frustrating for various reasons. I went in one year ago, for the specific purpose of getting prism lenses for a condition called strabismus (my eyes cross sometimes). I’ve had it all of my life, and I’ve had prisms before. It does not affect my vision in any other way. It’s an issue with the muscles around the eyes. I’ve always had perfect clarity, near and far, and the vision test I was given here said as much. I had no problem reading off every letter without skipping a beat. At the end of my exam I was told I’d be given a slight correction in my lenses anyway, and it may have been on me for not questioning, despite my confusion as to why, but I went with it thinking that a “slight correction” may not even be noticeable.I was wrong.After paying $1,000+, my new glasses blurred my vision to the point of headache. I couldn’t wear them throughout the day despite my repeated attempts. On my one month check up I expressed my concerns, and was told to keep wearing them and my eyes would adapt. I do not personally think that I should force my eyes to adapt to vision that is worse than their natural state.I just wanted to have glasses that would unify my sight, and to be honest, improve my confidence. I know people walk into health care offices all the time claiming to know what ails them and what they need to cure it, and I know it’s exhausting for healthcare professionals, but in this case, I really did know what I needed, and felt pushed to pay for something I did not.I was due for a yearly exam next week, and was reminded via text that included what felt like a warning that my examiner may suggest further tests with additional fees that are explicitly not covered by insurance. It left me with a bad taste, so I canceled.I’ve decided to live with the fact of having spent $1000 for glasses that I only wear to help me watch movies.I avoid hassle whenever possible.Again, wonderful and kind people all around. I know they help so many people.This was just my personal experience.

I recently went in for glasses and had a very good exam and ordered glasses thru Beeca. She was very professional, courteous and helpful. She disclosed what my insurance would pay and what my portion would be. She told me it would be up to 7 days for them to arrive (actually arrived in 2 days). Overall experience was excellent.

My recent optometrist appointment exceeded my expectations in every aspect. Dr. Kaj Vetha’s exceptional expertise, taking the time to thoroughly explain each step of the examination and answering all my questions with patience. The customer service was outstanding, creating a welcoming and efficient atmosphere from check-in to departure. Ashley got me checked in and out with no problems. Mackenzie did a great job starting my appointment off and also taking pictures of my eyes after I visited with the doctor. The support staff demonstrated genuine care, making the entire experience pleasant. Additionally, the optician, Rebecca, provided valuable assistance in choosing the perfect frames, ensuring a seamless transition from the examination to selecting eyewear. Overall, the professionalism, friendliness, and competence displayed by the entire team at Thomas Eye Center make this optometry practice stand out, and I wholeheartedly recommend it to anyone in need of eye care.

I have been coming to see Dr. Thomas and his team for years. They are excellent and there is no where else I rather go to have my eye exam. They always go the extra mile and the staff is super friendly and helpful.

Everyone here is always pleasant and helpful as well as knowledgeable. Always willing to answer any questions I have about procedures, costs, and services.

Great service. Very professional and knowledgable. Would highly recommend to everyone.

I had my yearly appointment this afternoon at Thomas Eye Center. It has a nice atmosphere and is always decorated for the season. Every employee is so friendly and caring. Dr Kaj Vetha is so kind and is very thorough! I enjoy going there. Julie Jenkins

We had a great experience with Thomas Eye Center!I took my 2 year old in for his first check-up and Dr. Vetha, Mackenzie and all the staff were amazing with him. They were incredibly patient and understanding and did a great job explaining what they were doing every step of the way. Most importantly, they made it an enjoyable experience for my son. He even got to pick out a toy from the Treasure Chest when he was done. We will definitely be back next year!I HIGHLY recommend Thomas Eye Center!

I just wanted to give Congratulations!What a game!Miss you all♥️

The doctors are nice enough and the people are nice but they focus on pushing you to their glasses. Also, they hound a person to death confirming and reconfirming fees and appointments. For my recent appointment, I confirmed on the first call and then they texted and called 7 more times. Absolutely ridiculous!!!! I complained to staff and got a canned answering that they had prepared, so it was obvious that this is a common complaint. After 8 years of this annoying behavior, I’m going elsewhere with my business.

Our family always enjoys the experience at THC. The staff is always friendly and helpful. Dr. Kaj does a great job explaining the benefits of why our glasses our important and help our individual eye health needs.

First time patient. You know how sometimes with eye visits, you feel like it's a bunch if robots going thru the motions? Not here. Everyone from reception to testing to the doctor's time to the eyewear specialist, everybody was genuinely nice and personable and knowledgeable. Every step was thoroughly explained, every test was described well. There were options I could choose without feeling pressured. Didn't have to wait--they were waiting on me when I walked in! Never left an eye appointment feeling better than when I arrived until today.

I recently had an appointment at Thomas Eye Center in Athens, GA, and I had a great experience. The staff was friendly and professional from the moment I walked in, and they made me feel welcome and comfortable.Dr. Vetha was amazing. She carefully listened to my concerns and explained every step of the eye examination process in detail. Her expertise and attention to detail were evident, and I felt confident in her ability to provide me with the best care possible.The office/clinic at Thomas Eye Center is modern and efficient. It was clean and well-equipped with the latest technology, and the entire process was seamless. The wide selection of eyeglasses and the staff's assistance in choosing the perfect pair further enhanced my experience.My visit to Thomas Eye Center was a positive and pleasant experience. I highly recommend Dr. Vetha and the entire team to anyone in need of eye care. I'll definitely be returning for my future eye care needs!

The entire staff is awesome. Everyone was warm and welcoming. Becca, Simon and Mackenzie were extremely helpful in optical.

I have been Dr. Thomas and staff's patient for more than 20 years. He and they are truly wonderful! This past Friday I picked up a new pair of reading glasses. After I spent some time with them that evening and throughout the weekend I was anxious because they wouldn't stay on my face plus I couldn't see well with them unless I constantly squinted. Come Monday I called to see what could be done. A lovely young woman named Alyssa asked me to come on down to the office. I did and the first thing she said was, "Your nose pieces aren't right." She proceeded to replace them and handed the glasses back to me. Well, let's just say that now I can see you from here! I have been seeing perfectly and have not squinted even once. The whole staff at Thomas Eye Associates is outstanding! You'll get a thorough exam, excellent prescription and some of the most pleasant people around! Alyssa deserves not only a large, well deserved raise, but also at least 3 dozen of her favorite cookies. Stephanie Binkley

This office is so nice and clean. The staff is professional and kind. I felt like I learned a lot and everyone made the process seamless. This was my best experience at an eye dr ever!! Thank you so much for all you do for your patients.

Update 4/11:A series of other events with another Athens’ eye dr. that took my insurance lead be back to Thomas Eye to try and just buy the frames. Before coming in, I called and briefed them on the situation. They honestly answered that I would need to come in to try and make the lenses fit the frame. 10 mins later I walked in and was greeted. The optical manager worked with me and I had an overall positive experience with her. She noted that she had read my previous review and I expressed the main thing that lead me to give a 2-star review initially was I left feeling I was the only one trying to think of a sensible solution to my problem. They gave me black or white answers to my questions and a metaphorical shoulder shrug when things looked like the only solution was drop a boatload of cash on new lenses and frames. I felt she heard my criticism and affirmed that this is something they should be doing.Back to my transaction, it was confirmed that my frames couldn’t be fixed and that the lenses didn’t fit the new frame exactly. I’m not 100% sure, but my impression is that it’s kinda of a hassle for lenses to be trimmed down so I did need to slightly push to see if they would trim my lenses to fit the frames I would buy. After a closer look, they agreed it could be done. 30 minutes later, I CAN SEE! Thank you for working with me on a sensible solution and I’m gonna fight my employer now to change vision insurance Thomas carries.Appointment was on 4/4/24. A frame I purchased from here a couple years ago broke (SALT) and needed a replacement. Verified via phone call to this office if they took a specific insurance (Superior Vision by MetLife) and if they had the frame was in stock. They confirmed both to be correct so I made an appointment for 2 days later. I planned my entire day around this visit. When I got into the office, they told me they do not take the insurance. They had the frame, but because the brand hand-makes their frames, it wasn’t a simple replacement. Everyone was pleasant, but a major inconvenience all around.

Great experience with Dr. Thomas and all of Thomas Eye Center! Felt incredibly confident in everyone that I interacted with and it was so fun to pick out new frames and lenses that worked for me. Excited to continue a relationship with my new eye doctor, highly recommend anyone go there for the best of the best! It is also a beautiful and very welcoming office. Go get your eyes checked!

Been going to Thomas eye center for 2 years now after marrying into a family that has been going for 20+ years. Love the staff and how friendly they are. Love the selection and how knowledgeable everyone is. Sarah in the gallery was amazing. She was brutally honest (which I loved) and helped me pick the perfect pair of glasses!!

Omg just had the best eye doctor experience from y'all!!! Thank Ashley, Alyssa, Jennifer, Ana, Sarah, David, and Dr. Thomas !!! You guys are awesome, keep up all the great work you do in helping us see clearly!! Will Definitely see yall again!! Peace and love.

Just completed my annual eye exam with Dr. Vetha. She is amazing! Kyle and Alyssa were outstanding with their customer service today. Another reminder of why my entire family trust their vision with this practice. Highly recommend.

I had the ABSOLUTE PLEASURE of paying this office a visit today! As sad as it is- humanity, humility , kindness, compassion & professionalism is a thing of the past nowadays…..BUT HERE, MY GOODNESS IT LIVES AGAIN!!! 🤣 from the telephone to the desk NOTHING short of an AMAZING STAFF. Oh! The ambiance from the moment you walk in……so warm and welcoming! 🥰I certainly can’t rave about the staff without doing the same for their boss, Dr Thomas!!!! He was so patient and kind with my 2 year old. (I recently lost my husband to Cancer so most days are hard for me, but he made it so easy) BUT! That isn’t the best part….. HES A CHRISTIAN MAN- after Gods own heart. He didn’t have to tell me. His light shined so bright it lit the room! ❤️ THANK YOU ALL!! IF ONLY EVERYONE HAS A MUCH KINDNESS & GRACE (it means a lot) oh how the world would be a better place! 🫶🏽🫶🏽❤️❤️🫶🏽🫶🏽❤️❤️🫶🏽🫶🏽

Dr. Thomas and his staff are top notch! I always receive a thorough eye exam, service with a smile and glasses that I love. I would highly recommend!

Everyone from the time I entered to the moment I walked out the door were very professional and friendly and I received exceptional service from everyone! I would highly recommend Thomas Eye Center!

I’ve been a customer at TEC for 11 years. Dr. Thomas and his staff are amazing!

Always excellent customer service!

Such friendly and knowledgeable staff and great product lines! Dr Stewart is fantastic! Would highly recommend going here!

I have nothing but excellent things to say about this office. The receptionist, doctors, techs and eyewear specialists are top notch. Kyle at the front desk was phenomenal also very efficient and personable. Dr. Vetha is top notch as well. Knows her stuff, is kind, personable and keeps me from being blind. What more could you ask for?Alyssa killed it in the eyewear department, her ability to match the eyewear to your personal style is uncanny. Alyssa was also very kind, efficient and personable. If I wasn’t moving out of state, I’d stay with them forever ever!

I have been going to Thomas Eye for years. I am always happy with the care they provide. Everyone is very helpful! I was there this week and Alyssa, McKenzie, and Ana helped me navigate a complex insurance situation. Highly recommend this practice.

Wonderful experience. I have been going to him a few years. When I first went to him. He told me if I ever had any trouble with my eyes to call him. Earlier this year, I had a problem with my eyes. It was on the weekend. I called him and he called me right back. It’s hard to find doctors to keep their word, and he is one of them.

The people here are kind, helpful, and professional. Highly recommend them.

This place is great. Rebecca walked me through all my concerns about getting progressive lenses with expert knowledge and guidance. She also helped me decide on frames with an eye for fashion and comfort for a frame that really fit my face. Can’t recommend enough.

Best experience I’ve had yet at an eye doctor. The staff was incredibly kind and helpful. Beyond the great exam, I’ve been looking forward to a pair of new glasses. The eyewear they carry is such great quality and a wide variety. The staff is happy to help you pick out frames that fit and suite you best. Overall, a 5 star experience!!!

Great service and variety in glasses

Great place little wait time!

Exceptional detail. Every employee 100% thorough and flawless attention to patient.

Dr. Kaj is such a lovely person. She is always so kind and helpful. Beautiful office in an easy location. Super friendly staff. Always on time. Great selection in optical. Highly recommend.

We have been coming to Thomas eye center as a family for 15 years now and it's always a great experience.

Highly professional staff - minimal waiting time. Staff truly seek the best for each patient.

Very friendly and professional staff, called for an appointment and they took me in the next morning and there was no waiting once I arrived, they also have a great selection of frames available and had my glasses in 3 business days. Great service !!

Thomas Eye Center is a trustworthy, well-staffed pleasant place to receive your eye care needs! Everyone was professional, kind, and even fun! I had personal experiences with Brooke, Jackson, and Dr. Vetha and I know and felt that I was in the best hands. I would recommend them to anyone in the area.

Thomas Eye Center is the most professionally run Doctors office I have ever been in. All others should model their business after Dr. Thomas.

All of the Staff are incredibly kind, welcoming, and knowledgeable. Their office is clean and organized, so it feels calm and peaceful while you're there. Dr. Vetha is also very friendly and warm, and always ready to help answer any questions or concerns you might have about eyes or eye care.

Great experience today!

Awesome People!!! Got me in same day and helped me find my perfect pair of glasses!!!:)